Integration overview

About

Despegar is the leading travel technology company in Latin America. Operating across 20 countries, they provide a broad suite of travel products, including airline tickets, travel packages, hotels and vacation rentals, to over 17 million customers. With a mission “ to create the best travel experiences to enrich people's lives”, their company's one-stop marketplace enables millions of users to easily and quickly find, compare, plan, purchase and finance travel services.

Through its leading websites and mobile apps, Despegar offers a wide assortment of travel services from over 230 airlines, 660,000 accommodation options, 1,260 car rental agencies, and 800 destination services providers offering more than 7,700 leisure activities throughout Latin America.

Their online travel service operates under 5 popular brands: Despegar, Decolar, BestDay, Viajes Falabella and Viajanet operating across 20 countries. The B2B travel service operates under their brand HotelDo which provides offline and online travel agencies the inventory.

Minimum requirements to connect

  • PMS: Despegar accepts only property managers using a PMS

  • Accepted location: Argentina, Aruba, Brazil, Chile, Colombia, Costa Rica, Curacao, Dominican Republic, Ecuador, Mexico, Panama, Peru, Uruguay

  • Property name must contain at least 1 letter

  • Maximum number of guests is provided

  • Amenities:

    • At least 1 property-level amenity e.g. Private pool, Towels, Bed linen, Kitchenette, Garden, Breakfast

    • At least 1 listing-level amenity e.g. Private pool, Towels, Bed linen, Internet connection, Air-conditioning, Smoke detectors, Smart TV

  • Address (Country, City, Street name and number, Post code) is provided

  • Geo-coordinates need to be set

  • Description is provided in one of the supported languages (English, Spanish or Portuguese)

  • Photos: at least 5 photos are uploaded (minimum width: 400px; minimum height: 400px), main picture is selected

  • Bedding composition: the number of sleeping places in beds is the same or greater than the value set in Maximum number of guests

  • Arrival information must be provided:

    • Who to contact before arrival

    • Phone

    • Email

Integration model

Sync type PUSH
Static data sync Manual update from Rentals United is required to update the channel (here)

Automatic listing content update can be enabled (here)
Availability, Rates & Inventory sync ARI updates are synchronised to Despegar almost real-time
Instant bookings Yes
Booking requests No
Quote requests No
Reservation sync PULL
Reservation modifications Yes (here)
Reservation cancellations Yes (here)
Cancellation penalties None

Additional info

Accepted locations

Argentina,

Aruba,

Brazil,

Chile,

Colombia,

Costa Rica,

Curacao,

Dominican Republic,

Ecuador,

Mexico,

Panama,

Peru,

Uruguay
Target guests All type of guests
Origin of the guests Latin America and the USA (in principle)
Long stays (more than 30 days) No
Channel website https://www.despegar.com.ar/

https://www.despegar.com.mx/

https://www.decolar.com/

Affiliate channels N/A

Inventory type

Pick & Choose Despegar accepts properties only in the locations they work, see above
Multi-units Yes. Multi-units will be listed under one listing that can be booked multiple times. The guest will not be able to see the overall number of units, but will be able to book more than one unit at once.

Channel performance

Top location Buenos Aires, San Pablo y Cancun
Top inventory type Apartments
Top performance season September - December
Key amenities

Pool

Free Wi-Fi

Pets Allowed

Gym

Free Parking
Best practices

Use more relaxed restrictions for the minimum stays and cancellation policies

Use more than 20 professional images and more than 10 amenities

Charges & Payments

Charging party Despegar charges the guest
Credit card details

The property manager can select the option to receive the payment in two ways. This is selected when connecting to Despegar for the first time (here)

  • Virtual card - available only for Brazil, Mexico, Colombia and Dominican Republic; the VCC details become available after the check-in date

  • Bank transfer - the payout is made once a month after the check-out

Commission

Commission 15%
Commission charging The commission is charged from the total booking amount
Commission application The commission will be charged from the rates that are sent to Despegar

Contract & Onboarding

Average onboarding time Between 3 to 5 days after having completed the agreement

Contact & Support

Support email for property managers atencionvr@despegar.com
atendimentovr@decolar.com
Response time 3 days